COVID-19 Announcement

UPDATE: July 24, 2020

Starting today under instructions issued by the Medical Officer of Health under the authority of the Emergency Management and Civil Protection Act (EMCPA) Ontario Regulations 263/20, 364/20, all businesses and organizations in the Thunder Bay District Health Unit area must adopt a policy that will require all members of the public and employees who enter or remain in an enclosed public space to wear a mask or face covering.

This means that it is mandatory for everyone to wear a mask or other form of face covering when visiting our dealership. 

For more information, please visit the Thunder Bay District Health Units Mandatory Mask Page here: https://www.tbdhu.com/mandatorymasksFAQspublic

Cleanliness & Hygiene at our Dealership

We continue to work diligently on ensuring our enhanced cleaning measures are maintained.

  • Upon entry ALL customers are reminded to sanitize their hands at the designated sanitize station. Customers wearing gloves will need to sanitize gloves as well.
  • Desks within the showroom, reception and our service counter have all had plexiglass barriers installed to protect both our staff and customers
  • We ask everyone to continue to maintain 6 feet of physical separation from one another
  • Increased cleaning & sanitization of our dealership continues
  • Increased presence of alcohol-based hand sanitizers at key locations throughout the dealership for staff continues
  • Continued use of gloves by all automotive technicians and other affiliated service employees who encounter customer vehicles and our new/used fleet
  • A COVID-19 Cleaned Vehicle Checklist is still in place which identifies areas that need to be disinfected in customer vehicles, trade-in vehicles, test drive vehicles or any vehicles used by staff. These checklists, once completed, will be left in the vehicles for customers and staff as confirmation that the vehicle has been disinfected.
  • All vehicles continue to be disinfected before and after test drives

Sales Hours

We are open and operating at our regular hours and look forward to serving you for all your new and pre-owned car buying needs. To book a sales appointment, please call 345-2552.   

  • Monday – Friday (8:00 a.m. – 6:00 p.m.)
  • Saturday – 9:00 a.m. – 2:00 p.m.
  • Sunday - CLOSED

Service Hours by Appointment Only

Our Service Department continues to operate by appointment only. When you call to book your service appointment you will be given a drop off time for your vehicle. Please note that this is NOT your appointment time. Once your vehicle is ready you will be contacted for pick-up. To schedule your service appointment, please call 344-4544

When bringing in your vehicle for servicing, please drop your keys in the key drop beside the drive thru on the Wendy’s side of building. Our Customer Waiting Area and our Shuttle Service continues to be unavailable. Please make the appropriate arrangements you require while your vehicle is in for servicing.

  • Monday – Friday (8:00 a.m. – 5:00 p.m.)
  • Saturday & Sunday - CLOSED

Visiting Our Dealership

For the safety of our customers, employees and their families, we respectfully ask that you not come in if you have symptoms of fever, cough, restricted breathing, fatigue, exhaustion, have been around anyone who has tested positive for COVID-19 or if you have recently travelled. We welcome you to reschedule your appointment with us for another time.


UPDATE: May 25, 2020

On Tuesday, May 19th, as part of the governments Phase One plan to reopen the economy, it was announced that dealerships could re-open their doors again and that appointments for car shopping and test drives were no longer necessary. With our doors officially open, we continue to comply with the public-health guidelines set out for businesses. 

Level of Service

We continue to maintain a very limited staff in order to reduce the close physical proximity and contact among team members. Those that are working continue to practice 6 feet of separation for each other at all times.

Cleanliness & Hygiene at our Dealership

We continue to work diligently behind the scenes on ensuring our enhanced cleaning measures are maintained.

  • Upon entry ALL customers will need to sanitize their hands at the designated sanitize station. Customers wearing gloves will need to sanitize gloves as well.
  • Masks are not mandatory and up to the discretioin of the customer.
  • Designated areas have been set up to accommodate all sales appointments which allows for 6 feet of physical separation to be adhered to from our staff and the customer.
  • Increased cleaning & sanitization of our dealership continues regularly throughout the day at all major touchpoints and high traffic areas.
  • Increased presence of alcohol-based hand sanitizers at key locations throughout the dealership for staff.
  • Continued use of gloves by all automotive technicians and other affiliated service employees who encounter customer vehicles and our new/used fleet
  • COVID-19 Cleaned Vehicle Checklist has been developed which identifies areas that need to be disinfected in customer vehicles, trade-in vehicles, test drive vehicles or any vehicles used by staff. These checklists, once completed, will be left in the vehicles for customers and staff as confirmation that the vehicle has been disinfected.
  • All customers and employees will be required to wash or sanitize their hands before and after test drives.

Reduced Dealership Hours

We will continue to operate on reduced hours until such time.

Monday – Friday (8:00 a.m. – 4:00 p.m.)

Saturday & Sunday - CLOSED

If you require sales assistance but are not comfortable coming into our dealership, we are more than happy to assist you remotely. Our online digital showroom is a great way to browse, shop, build and price our inventory from the comfort of your own home. We can also be contacted directly via Email: sales@performancekia.ca, Phone: 345-2552, general inquiries through our website and through our social media channels to answer any of your questions. We can also arrange to bring test drive vehicles to you directly (within city limits). 

NOTE: If you need to reach us after hours or on weekends, please email us directly at sales@performancekia.ca and someone will get back to you as soon as possible.

Service Hours by Appointment Only:

Our Service Department continues to operate by appointment only. 

Monday – Friday (8:00 a.m. – 4:00 p.m.)

Saturday & Sunday - CLOSED

Customers bringing their vehicles in for scheduled service appointments are asked to drop their keys in the key drop beside the drive thru on the Wendy’s side of building. Our Customer Waiting Area and our Shuttle Service is unavailable in order to maintain appropriate physical distancing measures. Please make the appropriate arrangements you require while your vehicle is in for servicing.

To schedule your service appointment, please call 344-4544. If you need to reach us after hours or on weekends, please email us directly at service@performancekia.ca and someone will get back to you as soon as possible.

Visiting Our Dealership

For the safety of our customers, employees and their families, we respectfully ask that you not come in if you have symptoms of fever, cough, restricted breathing, fatigue, exhaustion, have been around anyone who has tested positive for COVID-19 or if you have recently travelled. We welcome you to reschedule your appointment with us for another time.

 

UPDATE: May 7, 2020

On Monday, May 4th, as part of the governments Re-open Ontario strategy, it was announced that dealerships are now able to re-open again to the public by APPOINTMENT ONLY. Although we are officially open, we will continue to comply with the strict safety protocols set out for businesses in order to minimize the spread of COVID-19. These measures will continue for the near future until otherwise directed. Here is a new update on internal practices we have implemented.

Level of Service

We will continue to maintain a very limited staff in order to reduce the close physical proximity and contact among team members. Those that are working continue to practice 6 feet of separation for each other at all times.

Cleanliness & Hygiene at our Dealership

We continue to work diligently behind the scenes on ensuring our enhanced cleaning measures are maintained to ensure a safe environment for our staff and our customers. Within our dealership we have implemented the following:

  • All customers with Scheduled Sales Appointments will need to sanitize their hands at the designated sanitize station upon entering the building. Customers entering wearing gloves will need to sanitize gloves as well.
  • A designated area has been set up to accommodate all sales appointments which allows for 6 feet of physical separation to be adhered to from our staff and the customer.
  • Increased cleaning & sanitization of our dealership continues regularly throughout the day at all major touchpoints and high traffic areas.
  • Increased presence of alcohol-based hand sanitizers at key locations throughout the dealership for staff.
  • Continued use of gloves by all automotive technicians and other affiliated service employees who encounter customer vehicles and our new/used fleet
  • COVID-19 Cleaned Vehicle Checklist has been developed which identifies areas that need to be disinfected in customer vehicles, trade-in vehicles, test drive vehicles or any vehicles used by staff. These checklists, once completed, will be left in the vehicles for customers and staff as confirmation that the vehicle has been disinfected.
  • All customers and employees will be required to wash or sanitize their hands before and after test drives.

Reduced Dealership Hours

We will continue to operate on reduced hours welcoming guests for Sales & Service by appointment only. Please call 345-2552 to schedule your appointment. If you have any questions regarding our inventory, applying for financing or just general inquiries you can reach out via Email - sales@performancekia.ca or by Phone: 345-2552 as well as through our social channels.

Sales Hours by Appointment Only:

Monday – Friday (8:00 a.m. – 4:00 p.m.)

Saturday & Sunday - CLOSED

If you require sales assistance but are not comfortable coming into our dealership, we are more than happy to assist you remotely. Our online digital showroom is a great way to browse, shop, build and price our inventory from the comfort of your own home. We can also be contacted directly via Email: sales@performancekia.ca, Phone: 345-2552, general inquiries through our website and through our social media channels to answer any of your questions. We can also arrange to bring test drive vehicles to you directly (within city limits). 

NOTE: If you need to reach us after hours or on weekends, please email us directly at sales@performancekia.ca and someone will get back to you as soon as possible.

Service Hours by Appointment Only:

Monday – Friday (8:00 a.m. – 4:00 p.m.)

Saturday & Sunday - CLOSED

Customers bringing their vehicles in for scheduled service appointments are asked to drop their keys in the key drop beside the drive thru on the Wendy’s side of building. Our Customer Waiting Area and our Shuttle Service is unavailable in order to maintain appropriate physical distancing measures. Please make the appropriate arrangements you require while your vehicle is in for servicing.

To schedule your service appointment, please call 344-4544. If you need to reach us after hours or on weekends, please email us directly at service@performancekia.ca and someone will get back to you as soon as possible.

Visiting Our Dealership

For the safety of our customers, employees and their families, we respectfully ask that you not come in if you have symptoms of fever, cough, restricted breathing, fatigue, exhaustion, have been around anyone who has tested positive for COVID-19 or if you have recently travelled. We welcome you to reschedule your appointment with us for another time.

NEW UPDATE - April 7, 2020

Based on the Province’s latest announcement on Friday, April 3rd, it was determined that dealers selling and leasing motor vehicles are not on the list of essential services. Therefore we will be temporarily closed for the next 14 days with the possibility of an extension as the situation evolves for the sake of the health of everyone to help slow the spread of COVID-19.

Can you still buy a car during these current circumstances?

The answer is YES!

Customers interested in the purchase of a new or previously owned vehicle will be able to do so through our website until further notice. Browse our digital showroom from the comfort of your own home.

If you have any questions regarding our inventory, applying for financing or just general inquiries you can reach out via Email - sales@performancekia.ca or by Phone: 345-2552 as well as through our social channels.

Our Service department does continue to remain open. To schedule your service appointment, please call 344-4544. Hours are temporary and subject to change without notice.

Monday – Friday (8:00 a.m. – 4:00 p.m.)
Saturday & Sunday - CLOSED

PLEASE NOTE: For the safety of our customers, employees and their families, we respectfully ask that if you are sick or have travelled that you refrain from visiting us and welcome you to reschedule your appointment for another time.

Lastly, we wanted to say that we miss all of our amazing customers and employees dearly and hope to get back to normal operations very soon. Until then, we must all do our part to protect ourselves and help flatten the curve. Please continue to stay home! If you have to go out practice social distancing, do not touch your face and wash your hands often. Stay healthy everyone. We will get through this.

Sincerely,

Kevin French, Dealer Principal

COVID-19 Announcement - March 25, 2020

Performance Kia, Performance Motors, Kia Canada and all of our partners are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. We wanted to take this opportunity to update you on our actions.

Level of Service

In these challenging times we are looking to maintain our normal levels of service. We currently remain open for business, supporting our customers for service and repair work and offering new and used car sales.

Please be assured we are following the latest advice from the Government, Public Health and other authorities, and in the event of any escalation in this advice we will follow their guidance.

Reduced Dealership Hours

As we continue operations across our property, we have locked our doors to the general public to help reduce the spread of COVID-19 and welcoming guests for Sales & Service by appointment only.

Customers interested in the purchase of a new or previously owned vehicle will be allowed into the showroom by appointment only. Please call 345-2552. If you are not comfortable coming in, we would be happy to bring your test drive vehicle to you (within city limits). Our online digital showroom is also a great way to browse, shop, price & apply for financing from the comfort of your own home. We are also available via Email: ari@performancemotors.ca, Phone: 345-2552, general inquiries through our website and through our social media channels to answer any of your questions.

Sales Hours by Appointment Only:

Monday – Friday (9:00 a.m. – 6:00 p.m.)
Saturday (10:00 a.m. – 3:00 p.m.)
Sunday - CLOSED

Customers bringing their vehicles in for scheduled service appointments are asked to drop their keys in the key drop beside the drive thru on the Wendy’s side of building. To schedule your service appointment, please call 345-2552.

Service Hours by Appointment Only:

Monday – Friday (8:00 a.m. – 4:00 p.m.)
Saturday & Sunday - CLOSED
NOTE: Hours are temporary and subject to change without notice.

Dealership Staff

Whilst we are, as always, delighted to see customers, please don’t be offended that we won’t be shaking hands and will be keeping a safe distance, to help reduce the risk of spreading the virus.

Visiting a Dealership

For the safety of our customers, employees and their families, we respectfully ask that you not come in if you are sick or have recently travelled and welcome you to reschedule your appointment or visit us another time.

Cleanliness & Hygiene at our Dealership

We have introduced enhanced processes to reduce the risk of passing on a possible infection. Within our dealership we have implemented the following:

  • Increased cleaning and sanitizing procedures across all major touchpoints, especially for those areas touched regularly by team members or customers
  • Increased signage and communication at major touchpoints and lavatories on correct handwashing and COVID-19 prevention measures
  • Increased presence of alcohol-based hand sanitizers at key locations throughout the dealership
  • Use of gloves by all automotive technicians and other affiliated service employees who encounter customer vehicles and our new/used fleet
  • Increased sanitization of steering wheel, buttons/switches, gear shift, handles and keys of every vehicle with disinfectant before and after vehicles are serviced. This process will also be used for all vehicle deliveries, and for demonstrator (test drive) and loan vehicles before and after they are used.

Latest guidance suggests packaging of parts and accessories is not a major source of possible infection, but we will happily wipe down such items with disinfectant at customer request on handover.

We will continue to review and update these procedures. Thank you for your continued support. We look forward to providing you with a great service experience next time you visit us with all the necessary measures in place.

COVID-19 Announcement

Performance Motors

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